Service Terms and Conditions

Platinum Business Teams will not, at any time, disclose to any third party any information that is identified as confidential by the Client.  Platinum Business Teams will treat such information and treat it as strictly confidential.  This provision shall continue to be effective after the termination of this Agreement.  This clause shall be binding on any employees, agents or subcontractors of Platinum Business Teams.  

The Client is not to, at any time, disclose any proprietary or intellectual property information or anything that is confidential regarding the operations, methods, tools or systems of Platinum Business Teams.  This provision shall continue to be effective after the termination of this Agreement.  This clause shall be binding on any employees, agents or subcontractors of the Client.

It is understood that Platinum Business Teams is and shall remain an independent contractor with respect to the Client and not an employee of the Client and cannot bind the Client.   The Client will not provide fringe benefits of any kind.  Platinum Business Teams and the Client agree to the following rights consistent with an independent contractor status.  
·           Platinum Business Teams has the right to perform services for others during the term of this Agreement
·           Platinum Business Teams has the sole right to control and direct the means, manner and method by which the services required by this Agreement will be performed
·           Platinum Business Teams has the right to hire assistants as subcontractors, or to use employees to provide the services required by this Agreement
·           Platinum Business Teams employees or subcontractors shall perform the services required by this Agreement;  the Client shall not hire, supervise or pay any assistants to help Platinum Business Teams​
·           The Client shall not require Platinum Business Teams or its employees or subcontractors to devote full time effort to performing the services required by this Agreement

It is understood that Platinum Business Teams is a multi-VA / outsourcing business.  In contracting with Platinum Business Teams, the Client agrees that Platinum Business Teams will designate one or more team members to fulfil the service needs of the Client.  In such arrangement, Platinum Business Teams reserves the right to change these personnel based on Client needs and personnel availability.  Platinum Business Teams will inform the client 7 days prior to such a change.

Platinum Business Teams has been contracted for the purpose of Virtual Assistant / Outsourcing Services on an as needed basis.  

Charges mentioned below are man hours, not per task.  So if there is 2 staff working on something for 8 hours the charge will be for 16 hours.  

There are 4 Service types that a Client can utilise (or a combination of these).  

Adhoc services required by the client are prepaid as needed at a rated of US$22.75 per hour, for a minimum of 3.5 hours per month.  

The Casual Plan is where a Client prepays for regular tasks that are required at least monthly, with a minimum of 8 hours per month (charged at US$179 per month) and up to 80 hours per month (charged at US$1,790 per month).  

The Monthly Plan is where a Client prepays for regular adhoc and regular tasks that are required (at least monthly);  with a minimum of 80 hours per month (charged at US$1,772 per month) up to a Full Time team member rate (38 hours per week) of US$3,860.  

Projects is where we complete a project with set inclusions, start and end dates. This is charged for the objective over a set time frame and is based on the deliverables Platinum Business Teams is required to meet.  A proposal is sent and agreed to by the Client (with or without agreed changes) before work commences.

Invoices will be sent to clients on approximately 15th and/or 30tth of each month, with payment due strictly in 7 days.  Payments can be made via Stripe or Direct Deposit.  

The client will make the payments as invoiced, until the services cease and all outstanding amounts are paid in full.   The client realises if payment is made for invoiced amounts in advance of the payment due date, they may receive a discount, as detailed on the said invoice.

Any client who has an account amount outstanding 14 days past due the date will services immediately suspended until outstanding amounts are paid.  

Any outstanding amounts owing after that will incur a fee of 0.8% per month on the amount owing at the beginning of each month (therefore fees will compound).

If past payments have ever been overdue for more than one month then all future services will only be provided via a pre-payment arrangement.  

Platinum Business Teams reserves the right to discontinue services permanently, without notice or limitation, to any client who has an account amount outstanding 30 days past due the date, and attempts have been made to collect the outstanding payments.  And outstanding amounts may be reported to be marked against your credit rating.    

Any payments made that are returned due to insufficient funds or the said account being closed will also incur a penalties fee of $45 per incident.

Platinum Business Teams assigns to the Client copyright over work product created or generated by Platinum Business Teams upon payment for services, for use by the Client. 

Any rejected or unpaid plans, ideas or designs created by Platinum Business Teams remains the exclusive property of Platinum Business Teams.

Platinum Business Teams strives to provide error-free work.  Typographical errors or mistakes that are clearly the fault of Platinum Business Teams will be corrected at no charge.  Client revisions will be charged at the rate of $3.50 per change.  

Final proofreading is the responsibility of the Client.  Platinum Business Teams is not responsible for any loss due to clerical errors on our part missed by the Client.  

Platinum Business Teams assumes no responsibility for consequences resulting from the provision of information and services, including, but not limited to, errors or omissions.  All information provided is intended solely to provide general guidance on matters of interest for the personal use of the Client, who accepts full responsibility for its use.  It is provided with no guarantee of completeness, accuracy or timeliness, and without warranty of any kind. Information provided does not constitute legal, accounting, tax or consulting advice.  

Client’s files will be stored 12 months from the date of completion of the project.  All Client materials will be kept for a period of 2 years from date of last contact.  Copies of electronic files will be made available upon request at a cost of $4.40 per GB.  After this time, all Client files will be erased in accordance with our Confidentiality Policy.  Platinum Business Teams cannot be held responsible for loss due to error or damage.

This agreement can be terminated by either party at any time by giving 30 days written notice.  If this contract has been terminated, the Client will pay Platinum Business teams for all services accrued up to and including the date of termination immediately upon receipt of a Tax Invoice, even if the services requested is incomplete.

The applicable law to the Agreement and to disputes arising out of the subject matter of this Agreement is the law of the state of Australian Capital Territory, Australia.  

This agreement is deemed signed when the client has added their name to the electronic or online services form.  If the Client does not contact Platinum Business teams with any requested changes to this agreement, yet continues to provide Platinum Business teams with work and/or instructions enabling Platinum Business Teams to carry out their required Services, the terms and conditions contained within this agreement will bind both the Client and Platinum Business Teams.