1.1 Use License

Platinum Business Teams ("PBT," "we," "us," "our") grants you a limited, non-exclusive, non-transferable license to access and use this website (platinumbusinessteams.com) and all content thereon (the "Website"), subject to the following terms and conditions.

1.2 Restrictions

You agree that you will not:

·         Reproduce, duplicate, or copy content from this Website for any purpose without express written permission

·         Modify, translate, adapt, or create derivative works based on the Website or its content

·         Reverse engineer, decompile, or discover the source code or mechanisms of any part of the Website

·         Remove or modify any proprietary notices, labels, or marks from the Website

·         Use the Website for any illegal purpose or in violation of these terms

·         Access the Website through automated means (scraping, bots, spiders) without permission

·         Attempt to gain unauthorized access to any restricted areas of the Website

·         Harass, abuse, or harm other users

·         Collect or track personal information of other users

·         Interfere with the normal functioning of the Website or its security features

·         Frame or mirror the Website without permission

·         Use the Website to transmit viruses, malware, or any code of a destructive nature

1.3 Intellectual Property Rights

All content on the Website, including text, graphics, logos, images, audio, and video (the "Content"), is the exclusive property of Platinum Business Teams or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not use any Content without express written permission from Platinum Business Teams. Any unauthorized use of the Content is a violation of these terms and may violate copyright, trademark, and other laws.

1.4 User-Generated Content

If you submit, post, or display content on the Website (including via comments, forms, or submissions), you grant Platinum Business Teams a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and distribute that content and use your image or name with that.

You represent and warrant that:

·         You own or have the right to use all user-generated content

·         The content does not infringe third-party intellectual property rights

·         The content is not defamatory, obscene, or unlawful

·         You have obtained any necessary consents or permissions

1.5 Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Platinum Business Teams does not warrant that:

·         The Website will be uninterrupted or error-free

·         Defects will be corrected

·         The Website is free of viruses or harmful components

·         Results from using the Website will meet your expectations

1.6 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLATINUM BUSINESS TEAMS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The total liability of Platinum Business Teams for any claim arising from this Website shall not exceed AUD$125.

1.7 Third-Party Links

The Website may contain links to third-party websites. Platinum Business Teams is not responsible for the content, accuracy, or practices of third-party websites. Your use of third-party websites is at your own risk and subject to their terms.

1.8 Changes to Website

Platinum Business Teams reserves the right to modify, suspend, or discontinue the Website or any part thereof at any time without notice or liability.

1.9 Unauthorised Access

If you gain unauthorised access to any part of the Website, or believe a security breach has occurred, contact us immediately at info@platinumbusinessteams.com.

It is important for us to work together with integrity, it is important for us to hold all our conversations in confidence.  All discussions are conducted with privacy and all information shared will be kept confidential.  Your personal details will not be forwarded to any other parties than our own brands or sister organisations. Platinum Business Teams will not, at any time, disclose to any third party any information that is identified as confidential by the Client.  Platinum Business Teams will treat such information and treat it as strictly confidential.  This provision shall continue to be effective after the termination of this Agreement. 

2.1 Service Guidelines
Our team has knowledge and experience with various businesses and carrying out various tasks, following a few different Frameworks, Methodologies, Workflow and Systems.  We are working along side you, assisting you to reap the rewards of this service, it does require your active involvement, as outlined in the Your Commitments section of the Agreement. Each service has pre-determined objectives, as set out in the inclusions part of the agreement. There is no Coaching or Mentoring involved in this service, but we may provide recommendations.

If you do require Coaching or Mentoring you can engage Tara (Plan It Biz Success) separately, or request for it to be added to your package of services, or someone else as your regular coach or arrange some adhoc sessions with Tara on this link.

We only work with people who are committed. There is no grace or leeway for people who don’t want to or won’t get into serious action and who don’t want to move forward.  If you don’t do what you say you’re going to do things will not work out well for your business, you may be penalised or may cease (stop) providing services to you.

2.2 Service Provision

Platinum Business Teams is primarily a business improvement service. That means we work with you to improve the:

·         Frameworks (A flexible, high-level structure of principles / blueprint that guides creation, while allowing adaptation based on desired outcomes)

·         Methodologies (The ordered and comprehensive combination of various elements; such as techniques, procedures, processes, and tools, to create a cohesive and effective method approach)

·         Systems (A set of interrelated components with workflows that work together to achieve a common purpose)

·         Workflows (A sequence of processes that are followed to complete a tactic or achieve an objective, from inception to completion)

·         Processes (A set of activities that are performed to achieve a specific outcome)

This is not a list of services, that can be found in section 7.

2.3 Team Assignment

Platinum Business Teams may designate one or more team members to fulfill service needs. We reserve the right to change personnel based on Client needs and availability.

Where we provide dedicated team members (single-person assignments), we will provide 7 days' notice prior to any changes.

2.4 Service Scope

The scope of services is defined in:

1.   The signed Proposal document, OR

2.   The Service Terms specific to your engagement (example - Facebook Ads Service Terms)

Any work outside the defined scope will be quoted separately before commencement.

2.5 Cooling Off Period

Either party may elect not to proceed with the agreement without penalty or consequence within 3 calendar days of signing.

To exercise this right, written notice must be provided to the other party.

Upon receipt of notice:

·         All liabilities and responsibilities end immediately

·         No fees are due (except for work already completed)

·         All materials revert and must be given to Platinum Business Teams

2.6 Client Responsibilities

The Client agrees to:

·         Provide timely, accurate information and access to systems

·         Respond to requests within 2 business days (or timeframe specified)

·         Make decisions promptly to avoid project delays

·         Assume responsibility for final review, proofreading and approval (where necessary or required)

·         Grant necessary access to websites, accounts, and systems

·         Ensure all provided information is legal and not infringing any regulations

3.1 Confidentiality Commitment

Platinum Business Teams treats all Client information with strict confidentiality. All discussions and information shared are held in confidence and will not be disclosed to third parties without written permission.

3.2 Information We Collect

Platinum Business Teams may collect the following categories of information:

·         Contact Information - Name, Email, phone, address, etc

·         Business Information - Business name, industry, business address, revenue, structure, team size, current systems, processes, challenges, goals, customer data, financial information for analysis, etc

·         Communication Records - Emails, notes, call records, workshop recordings (with consent), etc

·         Technical Information - IP address, browser type, device information, website usage via analytics tools, etc

3.3 How We Use Your Information

Platinum Business Teams uses information for:

·         Service Delivery

·         Communication

·         Invoicing and Payments

·         Legal Compliance

·         Analytics

·         Marketing

·         Improvement

3.4 Data Sharing

Platinum Business Teams will NOT share information outside of our (or sister) organisations / brands except:

·         With Your Consent

·         Service Providers (under confidentiality agreements)

·         Legal Requirements

·         Business Transfer (with notice)

We do not sell or trade Client data.

3.5 Client Obligation to Protect Platinum Business Teams IP

Client agrees not to disclose any proprietary information regarding Platinum Business Teams operations, methods, tools, or systems. This obligation continues for 3 years after agreement termination and is also binding on employees and subcontractors.

3.6 Data Security

Platinum Business Teams employs reasonable security measures:

·         Encrypted Email and file transfers (using Microsoft or Google services)

·         Password-protected access

·         Limited staff access

·         Secure storage of financial records

·         Secure storage of your user details on local instances of Keepass XC by only those who need access

You are responsible for security of credentials provided to us.

3.7 Data Breach Notification

If a data breach is identified, we will notify affected parties within 30 days with remediation guidance.

3.8 Data Retention

·         During Engagement - All project data and communications retained

·         Post-Engagement - Data retained for 7 years (tax / legal requirements), then securely deleted

·         Client Request - You may request deletion with 30 days notice

Client files stored 2 years from completion. Electronic files available on request at AUD $4.40 per GB. After 2 years, files may be erased.

3.9 Your Privacy Rights

You have the right to:

·         Access - Request a copy of information

·         Correction - Request correction of inaccurate data

·         Deletion - Request deletion of personal data

·         Opt-Out - Unsubscribe from marketing

·         Portability - Request data in transferable format (a fee may apply)

by contacting us - info@platinumbusinessteams.com

3.10 Marketing Communications

We may inform you about services and products we believe may benefit you. Unsubscribe anytime by clicking "Unsubscribe" in Emails.

4.1 What Are Cookies?

Cookies are small text files stored on your browser that help websites recognise repeat users.

4.2 Cookies We Use

·         Essential Cookies - Session and security cookies for website function

·         Analytics Cookies - Google Analytics (measures traffic and behavior)

·         Marketing/Retargeting Cookies - Facebook Pixel, Google Ads Conversion Tracking

·         Functional Cookies - System cookies for site-based services (the platform we use for our business)

4.3 Your Cookie Choices

You can:

·         Accept all cookies (default)

·         Decline non-essential cookies

·         Manage preferences via browser settings

·         Opt out of specific tracking tools

4.4 Third-Party Cookies

Third-party platforms (Google, Facebook, HighLevel) may set their own cookies. Review their privacy policies:

·         Google: https://policies.google.com/privacy

·         Facebook: https://www.facebook.com/privacy

·         HighLevel: https://www.gohighlevel.com/privacy

4.5 Changes to Cookie Use

We may update cookie practices. Changes will be posted with updated date.

5.1 No Guarantee of Results

Platinum Business Teams provides strategic guidance and tactical support. We do NOT guarantee:

·         Revenue, income, or business growth

·         Lead generation or sales metrics

·         Specific cost-per-lead or conversion rates

·         Market response or customer behavior

·         Profitability or business success

Your results depend on - Information provided by clients, Implementation quality, Market conditions, Product/service quality, Customer demand, Macroeconomic factors and many other factors.

5.2 As-Is Services

Services are provided "AS-IS" without warranty of merchantability or fitness for a particular purpose.

5.3 Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL PLATINUM BUSINESS TEAMS BE LIABLE FOR LOST PROFITS, REVENUE, INDIRECT DAMAGE, OR LOSSES EXCEEDING FEES PAID (CAPPED AT AUD $5,000).

5.4 Indemnification

Client indemnifies Platinum Business Teams from claims arising from:

·         False or inaccurate information provided

·         Failure to implement recommendations correctly

·         Violation of applicable laws

·         Product or service quality issues

·         Use of recommendations in unauthorized ways

5.5 Professional Opinion

Platinum Business Teams provides professional opinions and strategic recommendations based on years of experience and available information. These are not guarantees. Platinum Business Teams is not a financial, tax, legal, or health or medical adviser.

5.6 Client Assumption of Risk

Client assumes all risk related to implementing recommendations, making business decisions, and outcomes of strategies.

6.1 Service Guarantee
Please be aware if you don’t complete your Agreed Actions or requirements by the due dates, the outcomes will not be met according to the original schedule.  If this happens, it often has a cumulative effect of considerably slowing or halting the progress of meeting the goals, desired outcome or agreed deliverables of this service.  It also results in dissatisfaction for both you and your team members and our team members. 

If you are not not happy with anything delivered or any part of our services, we are willing to change it, even if it means it is less efficient or less effective or the results will not be as designed. If it is less efficient for us there may be additional costs involved.

We intend to deliver to meet your desired outcomes to the best of our abilities and based on our vast knowledge and experience. If we don't meet your expectations, where we can, we will remedy what is in our control to gain the best results for you.

6.2 Cooling Off Period (3 Days)

You have the right to cancel within 3 calendar days of signing without penalty.

To cancel provide written notice to info@platinumbusinessteams.com -

·         State the reason for cancellation

·         Provide any available evidence for these reasons

·         State the cancellation date

Effect - All liabilities end immediately, no fees due (except work completed), materials revert to Platinum Business Teams.

6.3 After Cooling Off Period

After the 3-day cooling off period fees are non-refundable, these include:

·         Strategy investment fees

·         Setup fees

·         Initial deposits

These fees cover the temporary use of our intellectual property, research, and setup work already delivered.

6.4 Outcome-Based Services

·         Completed deliverables - No refund

·         Incomplete due to Client non-engagement, no response or late response - No refund

·         Incomplete due to Platinum Business Teams failure - Partial refund available

6.5 Ongoing Service Plans

Monthly fees are prepaid and non-refundable. Cancel with 30 days notice after initial term.

No refund of pre-paid fees for remaining months of an agreed term.

6.6 Refund Request (Service Failure)

Submit written request within 30 days including:

·         Specific description of undelivered service

·         Dates and evidence

·         What you're seeking (refund vs. additional work)

We will investigate and respond within 10 business days.

Refund Options Provided, if any - Partial refund, Additional work at no cost, Service credit.

6.7 No Refund for Outcome Misses

We do NOT offer refunds if ads don't generate expected leads, sales don't increase, or market doesn't respond, or you have contributed to delays or lack of delivery. These are outcome-related, not service failures.

We do NOT offer refunds if you have not completed / delivered items required or you stated you would.

The following subsections set out specific terms applicable to each service offered by Platinum Business Teams. These terms supplement the General Service Terms and Conditions in Section 2 and apply in addition to all other sections of this document.

Where a conflict exists between a service-specific term and a general term, the service-specific term prevails.

Services we offer and covered in this section:

7.1 Facebook Ads Management

7.2 LinkedIn Ads Management

7.3 Google Ads Management

7.4 CallKeeper

7.5 Rekindle

7.6 Tonnee

7.7 Social Media Management

7.8 Website Development

7.9 Virtual Receptionist

7.10 Operational Systems Analysis & Implementation

In addition we customise the following services for clients we work with:

·         Strategic Marketing System Design and Implementation

·         Utilising AI

If there are services you require that are not listed here, please contact us to find out if we can help you.

7.1 Facebook Ads Management

7.1.1 Scope of Service

Platinum Business Teams provides Facebook / Instagram ads management including:

·         Market research and audience analysis

·         Campaign strategy and hypothesis development

·         Ad creative development and testing

·         Campaign setup and optimisation

·         Campaign management

·         Weekly performance monitoring

·         Monthly strategic reporting

·         Ongoing campaign optimisation and scaling

7.1.2 What We Don't Include

Platinum Business Teams does NOT provide the following in this service:

·         Video or image production (unless specified)

·         Landing page design (unless specified)

·         Copywriting beyond ad copy

·         Revenue or outcome guarantees

·         24/7 support or real-time notifications

·         Facebook Page content management

·         Website management

7.1.3 Ad Spend Payment - IMPORTANT

Clients pay ad spend directly to Facebook (or relevant platform), not through Platinum Business Teams.

Platinum Business Teams bills management fees separately.

Client maintains control and can pause ads anytime, or ask us to.

7.1.4 Minimum Engagement Terms

Minimum Commitment - 4 months (Month 1 research / setup; Months 2-4 testing/optimisation)

Early Exit: No penalty after month 4 with 30 days written notice

7.1.5 Facebook Compliance

Platinum Business Teams commits to:

·         Ensuring compliance with Facebook Advertising Policies

·         Monitoring for disapproval's and appealing appropriately

·         Flagging restricted / prohibited content before launch

·         Maintaining account health

Client understands Facebook reserves right to refuse ads and disapproval's may be outside our control.

7.1.6 Conversion Tracking

Client must allow Platinum Business Teams to install / test Pixel, configure conversion events, and optimise based on performance. Tracking is mandatory.

7.1.7 Facebook Account Ownership

Client owns the ad account. Platinum Business Teams manages it on the Client's behalf. Client receives read-only access and sees all data in real-time.

7.1.8 Performance Expectations

We Guarantee:

·         Professional management

·         Weekly optimisation after setup and testing

·         Transparent reporting

·         Systematic testing

·         2 business day response

We Don't Guarantee:

·         Specific Cost Per Lead (CPL) / conversion rates

·         Revenue / sales outcomes

·         Specific ROAS (Return On Ad Spend)

·         Market / competitor actions

7.1.9 Phases of Engagement

Phase 1 Research (Days 1-7):

·         Personalised Strategy Creation

·         10 to 17 Customer interviews

·         competitive analysis

·         audience segmentation

·         hypothesis

·         setup

Phase 2 Testing (Days 8-30):

·         Launch variations

·         collect data (50+ conversions)

·         kill under-performers

·         optimise

Phase 3+ Scaling (Month 2+):

·         Scale winners systematically

·         test new angles

·         maintain optimisation

·         monthly reporting

7.1.10 Service Continuation Options (beyond the first 4 months)

You have three options:

·         Continue Scaling — Keep the campaign running; we maintain the system we built; monthly fee continues

·         Maintenance Mode — You've proven the model; you want ongoing optimisation but smaller team; different pricing

·         Clean Hand-off — You take over with the framework we provide; you can manage yourself or hire someone to run it

7.1.11 Ad Copy and Creative Revisions

Inclusions:

·         2 ad copy revision rounds a month

·         Monthly targeting adjustments

·         Limited strategic direction

À La Carte / Add-on menu options for additional requirements / requests are available, see the last part of this section.

7.1.12 Data and Reporting

·         Weekly - Performance snapshot (spend, leads, cost, CTR)

·         Monthly - Strategic report (what worked, learnings, recommendations)

·         Real-time - Read-only Ads Manager access

7.1.13 Termination of Facebook Ads Service

Upon termination - Campaigns paused / stopped, all data provided, Facebook account remains Client's property, hand-off approach and framework documentation provided.

7.2 LinkedIn Ads Management

7.2.1 Scope of Service

Platinum Business Teams provides LinkedIn ads management including:

·         Audience research and professional targeting analysis

·         Campaign strategy development for B2B outcomes

·         Ad creative development and copywriting

·         Campaign setup and optimisation

·         Weekly campaign monitoring and reporting

·         Monthly strategic performance reporting

·         Ongoing optimisation and scaling

7.2.2 Exclusions

Platinum Business Teams does NOT provide:

·         LinkedIn page content management (unless specified)

·         LinkedIn organic strategy (unless specified)

·         Professional video production (unless specified)

·        Sales Navigator management (unless specified)

7.2.3 Pricing Structure

Setup Fee: AU$1,890

Minimum Monthly Fee: AU$1,008/month (or 15% of ad spend, whichever is greater)

Minimum Commitment: 3 months

7.2.4 Engagement Terms

·        Campaigns managed for a minimum 3-month period

·        After month 3, cancel with 30 days' written notice at no penalty

·        Ad spend paid directly to LinkedIn by Client

7.2.5 Performance Expectations

We Guarantee:

·        Professional B2B audience targeting

·        Weekly campaign optimisation

·        Transparent reporting on lead generation and engagement

·        Systematic A/B testing

We Don't Guarantee:

·        Specific CPL or conversion rates

·        Revenue or sales outcomes

·        Lead quality or buyer intent

7.2.6 Revisions and À La Carte Services

Inclusions:

·        2 ad copy revision rounds per month

·        Monthly targeting adjustments

À La Carte / Add-on menu options for additional requirements / requests are available, see the last part of this section.

7.2.7 Termination

Upon termination: Campaigns are paused, all data provided, LinkedIn account remains Client's property, handoff documentation provided.

7.3 Google Ads Management

7.3.1 Scope of Service

Platinum Business Teams provides Google Ads management including:

·        Keyword research and selection strategy

·        Search campaign setup and optimisation

·        Display and remarketing campaign management

·        Quality score improvements and account health monitoring

·        Weekly performance monitoring

·        Monthly strategic reporting

· Ongoing campaign optimisation and scaling

7.3.2 Exclusions

Platinum Business Teams does NOT provide:

· Landing page design (unless specified)

· Conversion tracking setup (unless specified) — Client is responsible

· Google Analytics setup (unless specified)

· Copywriting beyond ad copy

7.3.3 Pricing Structure

Setup Fee: AU$1,690

Minimum Monthly Fee: AU$890/month (or 15% of ad spend, whichever is greater)

Minimum Commitment: 3 months

7.3.4 Engagement Terms

·        Campaigns managed for minimum 3-month period

·        After month 3, cancel with 30 days' written notice at no penalty

·        Ad spend paid directly to Google by Client

7.3.5 Performance Expectations

We Guarantee:

·        Keyword research aligned to business objectives

·        Systematic testing and optimisation

·        Quality score monitoring and improvement

·        Transparent reporting on clicks, conversions, ROAS

We Don't Guarantee:

·        Specific cost-per-click or conversion rates

·        Revenue or sales outcomes

·        Market response or competitor actions

7.3.6 Revisions and À La Carte Services

Inclusions:

·        2 ad copy revision rounds per month

·        Monthly keyword and targeting adjustments

À La Carte / Add-on menu options for additional requirements / requests are available, see the last part of this section.

7.3.7 Termination

Upon termination: Campaigns paused, all data and reports provided, Google Ads account remains Client's property, framework provided at handoff.

7.4 CallKeeper

7.4.1 Scope of Service

Platinum Business Teams manages CallKeeper setup and configuration including:

·        Platform setup and customisation

·        IVR (Interactive Voice Response) configuration

·        Call routing to team members or business lines

·        Appointment/booking system integration

·        Staff training on call handling procedures

·        Initial reporting setup

·        30 days Post-implementation support

7.4.2 Implementation Details

Implementation Timeline: 4 weeks (subject to Client responsiveness)

Includes:
·        2 onboarding workshops for Client team

·        Dedicated implementation manager during setup phase

7.4.3 Exclusions

Platinum Business Teams does NOT provide:

·        Ongoing customer service / call answering (unless separate service engaged)

·        24/7 support (support hours: 9am-5pm Australian time, business days)

·        Custom development or coding

7.4.4 Pricing Structure

Setup Fee: AU$1,200 to AU$2,500 (variable based on complexity)

Monthly Fee: AU$400 to AU$800 (variable based on configuration)

Call and SMS costs are not included beyond credits provided.

7.4.5 Engagement Terms

·        Setup fee due upon project commencement

·        Monthly fees commence after implementation completion

·        Minimum 3-month engagement for new implementations

·        After 3 months, 30 days' notice to cancel

7.4.6 Performance Expectations

We Guarantee:

·        Professional system setup per Client requirements

·        Staff training on platform features

·        Integration with Client's existing systems, where possible

·        Post-implementation support for 30 days

We Don't Guarantee:

·        Call volume handling beyond platform capacity

·        Customer satisfaction with call quality

7.4.7 Support and Maintenance

·        Initial 30-day post-implementation review included

·        Ongoing support available at standard rates (see À La Carte options at the bottom of this section)

·        Updates and platform changes per CallKeeper's releases

7.4.8 Termination

Upon termination: System access revoked, data export provided, Client retains all data and workflow configurations.

7.4.9 Platform Communication Credits

Platform communication credits are included in your monthly service fee. Credit allocation is based on your plan:

- Standalone (one service — CallKeeper, Rekindle, or Tonnee): US$53.00 per month

- Duo (any two of the three services): US$98.00 per month

- Full Bundle (all three services): US$143.00 per month

Credits cover SMS messages and call handling. All usage fees are charged in US dollars (US$). When your available credit balance falls below US$10.00, your account is automatically topped up by a minimum of US$53.00. Top-up charges are billed directly to your nominated payment method and are separate from your monthly service fee.

You will be notified each time an automatic top-up occurs.

7.4.10 Add-ons available

À La Carte / Add-on menu options for additional requirements / requests are available, see the last part of this section.

7.5 Rekindle

7.5.1 Scope of Service

Platinum Business Teams manages Rekindle (database reactivation system) setup including:

·        Platform setup and customisation

·        Payment integration (Stripe, PayPal, or other processors)

·        Workflow automation configuration

·        Reporting and analytics setup

·        Staff training on system usage

·        Initial launch support

·        Post-implementation review

7.5.2 Implementation Details

·        Implementation Timeline: 4 weeks (subject to Client responsiveness)

·        Includes 2 onboarding workshops for Client team

·        Dedicated implementation manager during setup phase

7.5.3 Exclusions

Platinum Business Teams does NOT provide:

·        Copywriting for reactivation campaigns (Client responsible, or separate service)

·        Graphic design (unless specified)

·        Email list preparation (Client responsibility)

·        24/7 support (support hours: 9am-5pm Australian time, business days)

7.5.4 Pricing Structure

Setup Fee: AU$1,500 to AU$2,800 (variable based on integration complexity)

Monthly Fee: AU$450 to AU$900 (variable based on configuration)

Call and SMS costs are not included beyond credits provided.

7.5.5 Engagement Terms

·        Setup fee due upon project commencement

·        Monthly fees commence after implementation completion

·        Minimum 3-month engagement for new implementations

·        After 3 months, 30 days' notice to cancel

7.5.6 Performance Expectations

We Guarantee:

·        Professional system setup per Client requirements

·        Payment gateway integration and testing

·        Workflow automation per Client specifications

·        Staff training on platform features

·        30-day post-implementation review

We Don't Guarantee:

·        Database reactivation rates or revenue outcomes

·        Customer response rates or conversions

7.5.7 Support and Maintenance

·        Initial 30-day post-implementation support included

·        Ongoing support available at standard rates

·        Updates and platform changes per Rekindle's releases

7.5.8 Termination

Upon termination:
·        System access revoked
·        data export provided

·        Client retains all data
·        Client is supplied with Workflow diagrams.

7.5.9 Platform Communication Credits

Platform communication credits are included in your monthly service fee. Credit allocation is based on your plan:

- Standalone (one service — CallKeeper, Rekindle, or Tonnee): US$53.00 per month

- Duo (any two of the three services): US$98.00 per month

- Full Bundle (all three services): US$143.00 per month

Credits cover SMS messages and call handling. All usage fees are charged in US dollars (US$). When your available credit balance falls below US$10.00, your account is automatically topped up by a minimum of US$53.00. Top-up charges are billed directly to your nominated payment method and are separate from your monthly service fee.

You will be notified each time an automatic top-up occurs.

7.5.10 Add-ons available

À La Carte / Add-on menu options for additional requirements / requests are available, see the last part of this section.

7.6 Tonnee

7.6.1 Scope of Service

Platinum Business Teams manages Tonnee (referral management system) setup including:

·        Platform setup and customisation

·        Email automation workflow configuration

·        List uploading and data migration (Client responsibility)

·        Audience segmentation and tagging strategy

·        Performance monitoring and reporting setup

·        A/B testing configuration

·        Staff training on system usage (if necessary)

·        Launch support and optimisation

7.6.2 Implementation Details

·        Implementation Timeline: 4 weeks (subject to Client responsiveness)

·        Includes 2 onboarding workshops for Client team

·        Dedicated implementation manager during setup phase

7.6.3 Exclusions

Platinum Business Teams does NOT provide:

·        Copywriting for automation sequences (Client responsible, or separate service)

·        Graphic design for Emails (unless specified)

·        List segmentation and tagging

·        24/7 support (support hours: 9am-5pm Australian time, business days)

7.6.4 Pricing Structure

Setup Fee: AU$1,400 to AU$2,600 (variable based on complexity)

Monthly Fee: AU$400 to AU$800 (variable based on configuration)

Call and SMS costs are not included beyond credits provided.

7.6.5 Engagement Terms

·        Setup fee due upon project commencement

·        Monthly fees commence after implementation completion

·        Minimum 3-month engagement for new implementations

·        After 3 months, 30 days' notice to cancel

7.6.6 Performance Expectations

We Guarantee:

·        Professional system setup per Client requirements

·        Email automation workflow configuration

·        Agreed Audience segmentation strategy implementation

·        A/B testing setup and monitoring

·        Staff training and 30-day post-implementation review

We Don't Guarantee:

·        Referral rates or conversion rates

·        Email open rates or click rates

·        Customer acquisition costs or ROI

7.6.7 Support and Maintenance

·        Initial 30-day post-implementation support included

·        Ongoing support available at standard rates

·        Updates and platform changes per Tonnee's releases

7.6.8 Termination

Upon termination:
·        System access revoked
·        Data export provided
·        Client retains all data
·        Client is provided workflow diagrams

7.6.9 Platform Communication Credits

Platform communication credits are included in your monthly service fee. Credit allocation is based on your plan:

- Standalone (one service — CallKeeper, Rekindle, or Tonnee): US$53.00 per month

- Duo (any two of the three services): US$98.00 per month

- Full Bundle (all three services): US$143.00 per month

Credits cover SMS messages and call handling. All usage fees are charged in US dollars (US$). When your available credit balance falls below US$10.00, your account is automatically topped up by a minimum of US$53.00. Top-up charges are billed directly to your nominated payment method and are separate from your monthly service fee.

You will be notified each time an automatic top-up occurs.

7.6.10 Add-ons available

À La Carte / Add-on menu options for additional requirements / requests are available, see the last part of this section.

7.7 Social Media Management

7.7.1 Scope of Service

Platinum Business Teams provides social media management including:

·        Content creation (text and graphics)

·        Multi-platform posting (Facebook, Instagram, LinkedIn, Twitter/X, TikTok, or as specified)

·        Community management and engagement

·        Monthly reporting on reach, engagement, and follower growth

7.7.2 Tiers of Service

Startup Tier - Setup AU$980 and AU$600 a month:

·        3 posts per week across 2 selected platform(s)

·        Basic community response (48-hour response time)

·        Monthly engagement report

Growth Tier - Setup AU$2.150 and AU$1,250 a month:

·        8 posts per week across 3 selected platform(s)

·        Community management and engagement

·        Content calendar planning

·        Monthly performance report with insights

Premium Tier - Setup AU$2,960 and AUD $1,790/month:

·        12 posts per week across 4 selected platform(s)

·        Daily community management and customer service response

·        Influencer relationship building

·        Competitor analysis

·        Monthly strategic report with recommendations

7.7.3 Pricing Structure

There is an Setup Fee and an Monthly Management Fee.

Setup Fee: a one-time, covers account audit and strategy

Factors Affecting Price:

·        Number of social platforms managed

·        Posting frequency (daily vs. weekly)

·        Community size and engagement level

·        Response management intensity

·        Reporting depth and customisation

7.7.4 Exclusions

Platinum Business Teams does NOT provide:

·        Paid ad management (separate service)

·        Video production (unless specified)

·        Copywriting for product descriptions (Client responsible)

·        24/7 response times

·        Graphic design beyond basic templates (unless specified)

7.7.5 Engagement Terms

·        Monthly service with no fixed minimum term

·        30 days' notice to cancel after initial month

·        Billing monthly in advance

·        Monthly fees non-refundable once work commences

7.7.6 Performance Expectations

We Guarantee:

·        Consistent posting schedule

·        Professional content quality

·        Monthly reporting

We Don't Guarantee:

·        Community engagement response

·        Viral content or specific reach metrics

·        Follower growth rate

·        Lead generation or sales outcomes

·        Platform algorithm changes

7.7.7 Revisions and À La Carte Services

Included in monthly fee:

·        2 content revision rounds per month

·        Monthly hashtag and strategy updates

À La Carte / Add-on menu options for additional requirements / requests are available, see the last part of this section.

7.7.8 Termination

Upon termination: All content and scheduling cease

7.8 Website Development

These are carried out our recommended platform (www.saleseddy.com), HighLevel (or whitelable) or ClickFunnels. We can build on other platforms (excluding WordPress, but the pricing is different to shown here).

7.8.1 Scope of Service

Platinum Business Teams provides website development including:

·        Website design and layout

·        Content integration (text and images)

·        SEO optimisation (on-page basics)

·        Mobile responsiveness

·        CMS setup and configuration or linking (where possible)

·        Basic contact form functionality

·        Performance optimisation

7.8.2 Tiers of Service

Brochure Website - AU$2,500 to AU$3,500:

·        5 pages

·        Content integration (text and images)

·        SEO optimisation (on-page basics)

·        Mobile responsiveness

·        CMS setup and configuration or linking (where possible)

·        Contact form

6-week timeline

Business Website - AU$3,500 to AU$5,500:

(designed as a marketing tool, not a brochure)

·        5-8 pages custom designed

·        Content integration (text and images)

·        Advanced SEO optimisation

·        Mobile responsiveness

·        CMS setup and configuration or linking (where possible)

·        Contact and inquiry forms

·        Blog functionality

8-week timeline

E-Commerce Website - AU$6,500 to AU$9,500:

·        8-12 pages

·        Product catalogue (Max 20 products)

·        Shopping cart and checkout

·        Payment integration (Stripe, PayPal, etc.)

·        Inventory management basic setup

·        Advanced SEO

Website Chatbot

12-week timeline

Custom/Enterprise - AU$10,000+:

·        Unlimited pages

·        Custom functionality

·        API integrations

·        Advanced security features

·        Performance optimisation

12+ week timeline (varies by scope)

7.9.3 Exclusions

Platinum Business Teams does NOT provide:

·        Copywriting (unless specified as additional service)

·        Graphic design beyond theme customisation (unless specified)

·        Ongoing hosting and maintenance (separate service)

·        Custom software development (scoped separately)

·        Video production

7.9.4 Payment Terms

·        45% deposit upon project acceptance

·        55% upon project completion and delivery

·        Payment schedule may vary for projects over $6,000

7.9.5 Engagement Terms

·        Project-based engagement with defined timeline

·        Revisions included within agreed scope

·        Out-of-scope work quoted separately

·        Website ownership transfers to Client upon final payment

7.9.6 Performance Expectations

We Guarantee:

·        Professional design and layout

·        Mobile-responsive functionality

·        CMS setup and training

·        Basic SEO implementation

·        Delivery within agreed timeline

We Don't Guarantee:

·        Search engine ranking or traffic

·        Lead generation or sales outcomes

·        Up-time (this depends on hosting provider)

7.9.7 Revisions and Support

Included in project fee:

·        Up to 2 rounds of design revisions

·        Unlimited minor text edits during development

·        2 onboarding sessions (post-launch training)

À La Carte / Add-on menu options for additional requirements / requests are available, see the last part of this section.

7.9.8 Warranty and Maintenance

·        Website guaranteed to function correctly for 30 days post-launch when no external changes have been made

·        After 30 days, maintenance and updates available at standard rates

·        Client responsible for hosting provider support, if required

7.9.9 Termination

Upon termination:
·        All deliverables provided to client

·        Database ownership transfer to Client
·        Support ceases

·       Custom Code remains our intellectual property

7.10 Virtual Receptionist

7.10.1 Scope of Service

Platinum Business Teams provides virtual reception services including:

·        Professional call answering

·        Appointment scheduling and confirmation

·        Message taking and delivery

·        Call routing and transfer

·        Callback coordination

·        Professional voice and phone etiquette

·        Client inquiry handling

·        Weekly report on calls received and actions taken

·        System monitoring and optimisation

·        CRM integration at basic entry to Sales Eddy, HighLevel or a Whitelabel

Platinum Business Teams provides virtual reception services DO NOT include:

·        Phone line provisioning

·        Complex order processing (separate service)

·        Technical support beyond reception duties

·        CRM integration beyond basic appointment entry

·        Call and SMS costs

7.10.2 Tiers of Service

Basic Tier - Setup Fee AU$900 (one-time, covers system setup and scripting) and AU$350 a month:

·        Business hours answering (9am-5pm, Mon-Fri AEST)

·        Basic call scripting

·        Appointment booking

·        Weekly call report

Standard Tier - Setup Fee AU$1,700 (one-time, covers system setup and scripting) and AU$650 a month:

·        Extended hours (7am-7pm AEST, 7 days a week)

·        Professional call handling with custom scripts

·        Appointment booking and confirmation

·        Message delivery via Email / SMS

·        Weekly detailed report

Premium Tier - Setup Fee AU$2,000 (one-time, covers system setup and scripting) and AU$800 a month:

·        24 hour service

·        Professional call handling with personalised scripts

·        VIP call routing and with custom scripts

·        Appointment booking, confirmation, and reminders

·        Message delivery and follow-up via Email / SMS

·        Client inquiry support

·        Weekly strategic report

7.10.3 Exclusions

Platinum Business Teams DOES provide:

·        24/7 answering service (operating hours only)

·        Technical support

Platinum Business Teams does NOT provide:

·        Sales calls or outbound calling (except follow-up)

·        Customer service for product issues

7.10.4 Engagement Terms

·        Monthly service with 3 month minimum term

·        30 days' notice to cancel after initial month

·        Billing monthly in advance

·        Setup and Monthly fees non-refundable once service commences

7.10.5 Performance Expectations

We Guarantee:

·        Professional, courteous call handling

·        Accurate message taking and delivery

·        Appointment booking and management

·        Weekly reporting on activities

·        Reliability and consistency

We Don't Guarantee:

·        Call volume capacity beyond plan

·        Lead conversion or sales outcomes

·        Zero missed calls (depends on call volume and system)

·        Specific customer satisfaction ratings

·        100% caller success (caller-related issues may exist)

7.10.6 Termination

During Service:

·        30 days written notice

·        Consistent reporting

Post-Termination:

·        All call logs and client data provided

·        Access to system removed

7.11 Operational Systems Analysis & Implementation

7.11.1 Scope of Service

Platinum Business Teams provides operational systems analysis and implementation including:

·        Current process audit and documentation

·        Gap analysis and recommendations

·        System selection and evaluation

·        Implementation planning

·        Process optimszation and workflow design

·        Process flow chart delivery

·        2 onboarding workshops (1 hour each)

·        Staff training and change management

·        System setup and configuration

·        Staff training and onboarding

·        Post-implementation review and optimisation

We DO NOT include:

·        Ongoing system management (separate retainer)

·        Advanced technical development or custom coding (unless specified)

·        Significant hardware or infrastructure investments (Client arranges)

·        Training materials or documentation (beyond live workshop delivery)

·        Video walkthroughs or recorded training

·        Ongoing support during go-live (support ends when ·        implementation complete)

·        Consulting on business strategy (separate service provided by our owner under the business Plan It Biz Success)

7.11.2 Tiers of Service

Small Implementation - AU$2,500 to AU$8,000:

·        Single system or process optimisation

·        Audit, analysis, and implementation

·        1 onboarding workshop

·        30-day post-implementation review

5 week timeline

Workflow Redesign - AU$5,000 to AU$10,000:

·        Multiple process optimisation

·        Current state mapping, gap analysis, future state design

·        System integration across 2-3 platforms

·        2 onboarding workshops

·        30-day post-implementation review

6-8 week timeline

Enterprise Setup - AU$10,000 to AU$25,000+:

·        Comprehensive operational system redesign

·        Multiple system integration

·        Advanced automation setup

·        Change management support

·        2+ onboarding workshops

·        30-day post-implementation review

·        90-day optimisation support

8-12 week timeline

Factors Affecting Price:

·        Current system complexity

·        Number of teams / team members involved

·        Number of processes/tasks involved

·        System selection complexity

·        Integration scope

·        Timeline and urgency

7.11.4 Implementation Timeline

Typical Project Timeline: 6-12 weeks

Week 1-2: Discovery and current state assessment

Week 3-4: Gap analysis and system recommendations

Week 5-6: System selection and procurement

Week 7-10: Implementation and configuration

Week 11-12: Testing, training, and go-live

7.11.5 Post Implementation Ongoing Support

Optional Monthly Retainer for Ongoing Support is

AU$450 to AU$800 month includes:

·        Monitoring

·        Optimsation

·        Staff support

·        Regular system health checks

·        Performance reporting

·        Minor adjustments

7.11.6 Exclusions

Platinum Business Teams does NOT provide:

·        Custom software development (unless specified)

·        Ongoing software licensing (Client responsibility)

·        Hardware procurement

·        24/7 implementation support

·        Training beyond initial onboarding

7.11.4 Payment Terms

·        35% deposit upon project acceptance

·        35% upon completion of analysis phase

·        30% upon system go-live

Payments due as per invoice terms

7.11.5 Engagement Terms

·        Project-based engagement with defined timeline and scope

·        Revisions and changes within agreed scope included

·        Out-of-scope work quoted separately

·        Change management process for scope modifications

·        Once implementation begins, Client cannot terminate without cause

·        Client is responsible for all work completed through project completion

7.11.6 Performance Expectations

We Guarantee:

·        Thorough process audit and documentation

·        Clear gap analysis and recommendations

·        Professional system setup and configuration

·        Comprehensive staff training

·        Post-implementation support and optimisation

·        2 business day response to critical implementation issues during rollout and post-launch period

We Don't Guarantee:

·        Specific efficiency gains (depends on implementation)

·        System performance or vendor uptime

·        Revenue impact or ROI improvement

·        Staff adoption rates or change acceptance rates

·        Staff retention or long-term system proficiency beyond initial workshops

7.11.7 Support and Revisions

Included in project fee:

·        Implementation support within stated timeline until full implementation is complete

·        Response within 2 business days for non-critical issues up until 3 weeks post implementation

·        3 revisions after implementation phase

·        30-day post-implementation review and adjustments

·        30-day email support for questions

À La Carte / Add-on menu options for additional requirements / requests are available, see the last part of this section.

7.11.8 Termination

Upon termination:

·        All deliverables provided

·        System access transferred to Client

·        Documentation and training materials provided

·        Support ceases.

Project-Based Work:

·        No termination penalty

·        pay for work completed

·        Client is provided documentation and handoff materials

Ongoing Retainer:

·        30 days written notice

·        Final month’s fees due upon termination

7.12 Additional À La Carte options

Any on or combination of these can be added to any service:

·         Additional ad copywriting - between AU$62 and AU$98

·         Website Content copywriting - $115 per page (2 revisions)

·         Image Creation (not using template) - between AU$53 and AU$89 each, depending on the linked service

·         ≤30sec Video - between AU$70 and AU$145 each, depending on the complexity

·        Additional Ad design revisions - $80 each

·        Additional Website design revisions and subsequent changes - $150 each

·        Additional Website products added - $135 each

·        Additional Ecommerce products added - $89 each

·         Landing page creation - between AU$125 and AU$200 each, depending on the linked service and if content is provided
·         Website Funnel creation - between AU$170 and AU$200 each, depending on the complexity, number of pages and if content is provided

·         website Chatbot - between AU$160 and AU$330 each, depending on the complexity

·         New Audience segments - between AU$98 and AU$170 each, depending on the linked service

·         Competitive analysis - between AU$110 and AU$179 each, depending on the linked service

·         Additional strategic direction session AU$710 each

·        Additional training workshop - between AU$80 and AU$155 each, depending on the linked service

·         Extended support - between AU$260 and AU$530 per month, depending on the linked service

·        Ongoing optimisation support - between AU$89 and AU$160 a month, depending on the linked service

·        Custom website functionality - $145–$450 per hour

·        Custom AI Agent Creation - $170–$350 per agent

·        Custom App functionality - $450–$800 per hour

8.1 Fee basis

We charge based on deliverables and outcomes, not based on hours taken.

For example Objectives or Projects have set inclusions, for which fees for the objective(s) and deliverables over a set time frame.

Fees payable are stated in our correspondence with you and are binding.

8.2 Proposal and Acceptance

Upon acceptance:

1.       Client authorises the service and the fees listed on the Proposal

2.       Initial payment (for example - any strategy + setup fees) is due immediately

3.       Work commences upon payment receipt

8.3 Invoice and Payment Schedule

·         Monthly Services - Invoices sent monthly, due within 7 days

·         Project Services - Deposit on acceptance, 1 or 2 progress payments and final payment on delivery

·         Early Payment - Pay in advance for discount (noted on invoice)

8.4 Payment Methods

Stripe (credit / debit card), Direct deposit (bank transfer), Credit card (via invoice)

8.5 Currency

All fees in Australian Dollars (AU$), unless otherwise requested or stated. International Clients - Conversions at current rate (Client bears costs) via your payment processor / credit .

8.6 Late Payment Consequences

·         7-14 Days Late - 12.5% p.a. interest accrues daily

·         14+ Days Late - Interest continues, services suspended, AU$53 per month collection fee

·         30+ Days Late - Interest continues, right to discontinue services, report to credit agencies, pursue legal collection

·         Failed Payments - AU$44 penalty per incident

8.7 Outstanding Balance Policy

Services suspended for 14+ day overdue balances. If >1 month late, all future services prepayment only.

8.8 Prepayment Policy

For high-risk accounts or after late payment(s), Platinum Business Teams may require 100% prepayment or monthly prepayment.

8.9 Scope Variation Fees

Out-of-scope work is quoted separately. No work commences until Client accepts and pays.

Typical rates vary depending on the outcome - AUD $170–$520 per hour.

9.1 Data You Provide

You may provide: Customer lists, Analytics data, Financial information, Competitor data, Ad performance, Personal information.

9.2 Data Processing for Facebook Ads

You authorise us to:

·         Install / manage Facebook Pixel

·         Collect conversion / visitor data

·         Create audiences

·         Retarget visitors

·         Track performance

You warrant:

·         Customer / visitor consent

·         Privacy Policy discloses tracking

·         Compliance with Facebook terms

9.3 Data Retention Schedule

During engagement:

·         All project data

·         Communications

·         Performance records retained

Post engagement:

·         Financial 7 years

·         Project files 2yr

·         Client materials 2yr

·         FB data indefinitely

After engagement:

·         Securely deleted

·         copies on request (AU$4.40 per GB)

9.4 Data Breach Response

Investigation immediate, notification within 30 days, details on breach / timing / steps / recommendations.

If your Platinum Business Teams team member(s) ever say or does anything that you don’t feel comfortable with, or if you have any concern with the way they are working, please let them know as soon as possible.  For our work together to be effective, you have to be completely honest with your team members and they will always be completely honest with you.

If you cannot resolve or discuss things through with them or a Success Manager please contact Tara Bulum directly on info@platinumbusinessteams.com or +61 416 060 752 by phone.

10.1 Good Faith Negotiation

Before formal resolution:

·         Discuss issue directly in good faith

·         28 days for resolution discussion

·         Involve decision-makers from both sides

10.2 Mediation

If unresolved within 28 days:

·         Either party may initiate mediation

·         Mediator selected by agreement

·         Costs split equally (typically AU$800–$2,600)

·         Conducted in Australian Capital Territory

·         Up to 3 sessions or agreed timeframe (maximum 3 months)

10.3 Legal Action

If mediation fails - Legal proceedings may pursue. Jurisdiction is in Australian Capital Territory, Australia.

10.4 Limitation Period

Claims must be brought within 2 years of event or statutory limit, whichever is shorter.

11.1 HighLevel as Service Delivery Channel

Platinum Business Teams uses Sales Eddy (underpinned by HighLevel) for our business platform (Client communication, Document sharing, Automation/workflows, Campaign tracking, Reporting).

11.2 Client HighLevel Account

You own your data we hold in the platform. We can revoke access to it at anytime, with notice. All content / contacts / data are yours.

11.3 HighLevel Terms Apply

Your use is subject to HighLevel Terms (https://www.gohighlevel.com/terms) and Privacy (https://www.gohighlevel.com/privacy). Platinum Business Teams is not responsible for HL features / outages / data handling.

11.4 Data Ownership in HighLevel

Platinum Business Teams retains: Documents, Contacts, Workflows, Automations, Reporting, Management access, Templates / systems we design.

11.5 Sales Eddy Account Security

You must:

·         protect login credentials

·         not share

·         notify us of suspicious activity

·         maintain secure passwords.

Platinum Business Teams won't share credentials.

11.6 Document Security in HighLevel

Documents are encrypted in transit, stored securely, accessible to authorised parties, password-protected if sensitive.

11.7 Communication via Sales Eddy

Messages are business correspondence.

Response time: 2 days.

Don't send highly sensitive data via message.

11.8 System Outages

Platinum Business Teams not responsible for Sales Eddy or HighLevel outages, delays from Sales Eddy or HighLevel issues, data loss from Sales Eddy or HighLevel failures. Outages can be found on.

12.1 Ending the Agreement

Either party may terminate anytime by providing written notice to the other.

12.2 Termination Notice

Written termination notice to us must include:

·         Reason for intent to terminate

·         Effective termination date (minimum of 30 days from notice)

12.3 Effect of Termination

Services cease on the date we confirm with you.

Clients are responsible for accrued fees to us. Outstanding balance due within 7 days.

There are NO refund of prepaid fees, Materials provided to Client

Confidentiality continues (1 year).

12.4 Outstanding Fees

Client remains liable for all accrued fees through termination date.

A final Tax Invoice will be issued, where payment is due within 7 days of the original issue date or due date stated on the original invoice. Late penalties apply if payments are overdue.

12.5 Special Termination Terms

·         Minimum Term (e.g., 4-month ads): Termination before end = remaining balance owed. After minimum = 30-day notice, no penalty.

·         Monthly Retainers: 30 days notice, final month fees due even if mid-month, no refund of prepaid balance.

13.1 Entire Agreement

This document plus signed Proposal = entire agreement. All prior discussions superseded.

13.2 Modification of Terms

Changes must be: In writing, Signed by authorised reps. Continued use = acceptance of modified terms.

13.3 Severability

If invalid provision found: Severed, remaining provisions continue, agreement interpreted to maximise effect.

13.4 Waiver

Failure to enforce ≠ waiver. Waiver requires writing and signature.

13.5 Force Majeure

Neither party liable for delays from - Natural disasters, War/terrorism, Government actions, Pandemic, Cyber attacks, Telecom failure.

Exception are Payment obligations are never excused.

13.6 Independent Contractor

Platinum Business Teams is independent contractor, not employee. We control work methods, work with other clients, hire subcontractors, not entitled to benefits. Client can't supervise daily work or require exclusive time.

13.7 Ownership of Work Product

·         Platinum Business Teams Retains - Frameworks, methodologies, systems, tools, templates, reusable workflows, IP prior to / independent of engagement

·         Client Receives: Non-exclusive license to customise deliverables for their own business use. They cannot resell (even if modified) or claim as own, or share for others to use as templates or as their own.

·         Rejected / Unpaid - Remains Platinum Business Teams property. Client have no rights.

13.8 Client Liability

Client indemnifies Platinum Business Teams from - False information claims, Legal violations, Infringement on Client materials, Defamation, Outcomes of Client implementation.

13.9 No Guarantee of Employment

Team members remain independent contractors. No employment relationship. No exclusive service commitment.

13.10 Governing Law and Jurisdiction

Governed by Australian law. Disputes heard in ACT, Australian courts only. Both parties consent to exclusive ACT, Australian jurisdiction.

By using this Website or engaging services with Platinum Business Teams, you acknowledge that you have:

✓ Read and understood these Terms and Conditions

✓ Agreed to be bound by all provisions

✓ Had opportunity to seek legal counsel

✓ Consented to the Cooling Off Period and all terms

✓ Understood the Disclaimer and Limitations of Liability

✓ Understood the service-specific terms relevant to your engagement

These terms are binding when:

1. You electronically sign a Proposal, OR

2. You continue providing work/instructions after receiving these terms